This location use to be my favorite but for the last couple of months any time I go, there is something messed up or I receive poor customer service (aka rude staff). I find myself at Starbucks more and more these days because of it.
Have been stopping in the morning on my way to work maybe a handfull of times. And out of that handfull of stops my order has been wrong at least 75% of those stops. All i ask for is ham and cheese on a croissant no egg. I usually end up with egg on the sandwich or its on an english muffin or bagle. I make sure im very clear while ordering and kisten very closely as they repeat the order and yet thry still get it wrong...........
Usually pretty quick, friendly service. Food and drinks were always great. Recommended.
Horrible employees that work here. Never in my years have I encountered such lack of respect, terrible customer service, and rudeness. Disrespect my wife over the phone when she called about an simple issue with the order. Refused to help and just pushed the problem to be handled next day. Not everyone has the time to just be at the same place next day. My wife and I will longer do business at this establishment after being loyal customers for the past 2 years. Will share this on all social media channels for everyone to view.
This morning I order a hot chocolate and strawberry donut. Get to the window the girl says the hot chocolate machine is down right now. I said ok then just a donut please. She takes my card swipes it hands me the bag and my card and shuts the window. No receipt, no thanks, just her little attitude. Go in the bag reach for my donut and it's chocolate smh. The worst customer service by far!
Dunkin Donuts is a US Bakery based in Valparaiso, Indiana. Dunkin Donuts is located at 1651 W Morthland Dr, Valparaiso, IN 46385, USA.
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