Alas, the receptionist said I had to pay. So instead of comping the $92(which could have been avoided in the first place) and keeping me as a customer (pretty sure the future revenue that would be generated off of me would be greater than $92), I am paying the bill and no longer using Culligan.
We have been Culligan water softer users for 16 years. When our old softener went out our new one went right in and the water is so much cleaner and feels awesome. Always great service.
They called me almost immediately, came out the next day, gave me plenty of options for fixing my really bad well water situation, fixed it promptly, were very courteous, polite and friendly, and overall were just great. I wish all my service requests were this easy, or even half this easy.
I need to edit this to let you know that if you base your water softener decision on the ability to get "Culligan financing," you should wait to hear whether you're approved before you actually go through with the installation. And it can take weeks.
The service that Culligan has given us has been fantastic. Rob, our delivery guy, takes care of the Softner tank and carries the 5 gallon bottles for us which is important because it is extremely difficult for us to carry them. Keep up the good work - GO Rob
I "was" a new customer, having moved to Valpo in February. I recently had filters replaced for the first time in which the technician was very polite and professional. When I received the bill (over $200), I thought I was billed incorrectly. There was a $2 paper billing charge and a $90 service call fee. I didn't realize the the price of the filters (over $100) did not include the service, even through the line charge says filter service.
When I called, I was informed that I was billed correctly and that if I wanted to avoid the service charge, that I could pick up the filters at their location. I asked why I was not given that option in the first place! Not everyone has an extra $92 laying around. I tried to argue my point that the original receptionist should have been more transparent as I was not given the option to pick up the filters and I was not aware of the option as I was new.
We tried two other water companies, and several filters, before Culligan knocked on our door. And we are SO thankful that they did! Our water is no longer yellow, it no longer has an off smell to it, no more washing dishes twice, and our clothes come out of the machine and dryer like brand new! It has really made THAT MUCH of a difference! Thank you!!
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Culligan Of Valparaiso is a US Food place based in Valparaiso, Indiana. Culligan Of Valparaiso is located at 4600 Airport Dr, Valparaiso, IN 46347, USA.
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