I think shakes are larger inside the restaurant. Also, they need a better take-out cup for shakes. When i attempted to put my shake in the cup holder, the lid popped office and nearly spelled
Arrived to have a large birthday party going on. Two booths open next to the party and when we asked the waitress about either of them we were told they are for the party. Reluctantly waited another 10 minutes to watch 3 different waitress take bits and pieces of the dirty dishes from 4 different tables that had emptied while we were waiting. Finally after asking again if we were going to be seated they went to seat us in a table not even finished being cleaned yet. All this time the manager had her head buried back where the shakes were being made and totally oblivious that customers had walked out ahead of us. VERY POOR MANAGEMENT when you don't even know that you have customers walking out, $$$$ walking out the door folks and another excuse and we were walking out next. And the two tables supposedly reserved for the party that we could not be seated at were filled by the manager as soon as she pulled her head out from the kitchen, funny how that happened. Our waitress (Jada) was very prompt with soft drinks and refills without asking as well as apologetic about the delay.
Simply horrible experience. We ordered and then waited about 30 minutes. We then notified the manager that we had been waiting long time & he went into the kitchen. He said the waitress had left and not put in our order. The waitress was not to be seen anywhere in the restaurant. When the waitress finally brought the food my order was prepared wrong and we decided to leave. Nobody ever apologized to us for the long wait. We were given a free shake and free drinks.
disaster.
Solid Steak and Shake. Food always decent, and wait staff are awesome. Always very patient withy special needs sister as well.
Wish I could put 0 stars. On the way in we were rudely inconvenienced and had to walk an extra 5 steps to a second door in the belowing freezing weather. Smelly cabbage+ rotten avocado+ forgetful waitress= a really bad time. I’d give a review of the water, but we never received it. We also watched an innocence woman slip on the slippery tile that they neglected to dry. Unbelievable. As for my brother, his “Western BBQ ‘n Bacon” was less than western, as it only contained a small dollop of BBQ. To top it all off, there’s a plaque on the wall claiming guaranteed satisfaction.
Steak N Shake is a US Restaurant based in Valparaiso, Indiana. Steak N Shake is located at 1251 Strongbow Center Dr, Valparaiso, IN 46383, USA.
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